Before You Reserve
Thank you for choosing Tailored Mobility, a division of Total Momentum Ventures & Consulting (TMVC, LLC).
These Booking Terms & Policies explain how scooter reservations are handled prior to pickup. By reserving a scooter, you acknowledge that you have read and agree to these policies.
Reservations
Scooters are reserved on a first-come, first-served basis.
Reservations are confirmed only after payment has been successfully received. Until payment is completed, a scooter is not guaranteed to be available.
Rental Periods
Tailored Mobility offers both daily and weekly rentals.
Daily Rental: $_____ per day
Weekly Rental: $_____ for seven (7) consecutive days
Rental time begins when the scooter is released to the renter and ends at the agreed return time.
Pickup & Return
Scooters must be picked up and returned during approved operating hours.
Pickup Location:
Pickup Hours:
Return Location (if different):
Required Identification
A valid government-issued photo ID is required before any scooter will be released.
Additional verification may be requested when necessary.
Payment
Full payment is required before pickup.
Accepted payment methods include:
- Credit/Debit Card
- Apple Pay
- Cash App
- Zelle
Security Deposit
A refundable security deposit of $______ is required.
The deposit will be returned after the scooter has been inspected and found to be in acceptable condition.
(If no deposit is required, simply delete this section.)
Cancellation Policy
Reservations canceled at least ______ before pickup will receive:
☐ Full Refund
☐ Partial Refund
☐ Credit Toward Future Rental
Reservations canceled after this period may not be eligible for a refund.
Late Arrivals
If you expect to arrive late, please notify Tailored Mobility as soon as possible.
Failure to arrive within ______ without communication may result in cancellation of the reservation.
Rental Extensions
Extensions are subject to scooter availability.
Requests should be made before the scheduled return time.
Additional rental fees apply.
What Happens at Pickup
Before the scooter is released, every renter will complete a brief in-person orientation.
This includes:
- Identity verification
- Scooter inspection
- Brake demonstration
- Safety review
- Helmet fitting (if applicable)
- Charger and lock demonstration
- Opportunity to ask questions
The renter will also complete and sign the Tailored Mobility Scooter Rental Agreement & Liability Waiver before taking possession of the scooter.
Safety
Helmets are strongly recommended and may be required under applicable law.
Scooters must be operated responsibly and in accordance with all local, state, and federal laws.
Damage & Responsibility
Renters are responsible for returning the scooter in substantially the same condition in which it was received, excluding normal wear and tear.
Additional charges may apply for excessive damage, missing equipment, or failure to return the scooter as agreed.
Complete details are provided in the Tailored Mobility Scooter Rental Agreement.
Weather
Weather conditions do not automatically cancel a reservation.
Tailored Mobility reserves the right to delay or postpone rentals if conditions present an unreasonable safety risk.
Questions
If you have questions before your reservation, please contact us.
Tailored Mobility
A Division of Total Momentum Ventures & Consulting (TMVC, LLC)
Phone: ___________________
Email: ___________________
Website: ___________________
Agreement
By submitting a reservation, you acknowledge that you have read and agree to these Booking Terms & Policies.
You also understand that a Tailored Mobility Scooter Rental Agreement & Liability Waiver must be completed and signed at pickup before the scooter is released.