Turnkey Moments
Booking Terms & Policies
Our Philosophy
At Turnkey Moments, we believe every guest deserves a welcoming, thoughtfully prepared experience. These Booking Terms & Policies are designed to provide clear expectations before, during, and after your reservation so that every visit is as seamless and enjoyable as possible.
By completing your reservation, you acknowledge that you have read and agree to these Booking Terms & Policies, as well as our Terms & Conditions and Privacy Policy.
1. Reservation Confirmation
Reservations are considered confirmed once your booking has been successfully submitted and payment has been received, when applicable.
Following your reservation, you will receive a confirmation email containing your reservation details and any additional information required before your visit.
Guests are responsible for ensuring that the email address and phone number provided during booking are accurate.
2. Guest Registration
Some reservations may require additional guest registration prior to arrival.
If applicable, your confirmation email will include access to your Guest Registration Portal where you may be asked to complete additional forms, waivers, or acknowledgements before check-in.
Failure to complete required registration documents may delay or prevent access to your reservation.
3. Check-In & Check-Out
Please arrive within your scheduled reservation window.
Check-in instructions will be provided prior to your arrival.
Guests are expected to vacate the space by the conclusion of their reserved experience unless an extension has been approved in advance.
Extensions may be available based on scheduling and availability but cannot be guaranteed.
4. Reservation Changes
Reservation changes are subject to availability.
Whenever possible, we will gladly accommodate requests to modify reservation dates or times.
Additional charges may apply depending on the nature of the requested changes.
5. Cancellation & Refund Policy
Cancellation requests should be submitted as soon as possible.
Refund eligibility is determined according to the cancellation timeframe and the circumstances surrounding the reservation.
Approved refunds will be processed using the original payment method whenever possible.
Specific refund timeframes and eligibility may vary by reservation type.
6. No-Show Policy
Guests who do not arrive during their reserved time and do not contact Turnkey Moments may be considered a no-show.
No-show reservations may not be eligible for refunds or rescheduling.
7. Guest Responsibilities
Guests agree to:
Ensure that only registered guests occupy the property unless prior written approval has been provided by Turnkey Moments.
Treat the property, furnishings, and amenities with care and respect.
Follow all posted instructions and property guidelines.
Respect neighboring residents by keeping noise and activity at a reasonable level.
Leave the space in substantially the same condition in which it was provided, allowing for normal use.
Promptly notify Turnkey Moments of any accidental damage, maintenance concerns, or safety issues.
Help preserve the tranquil atmosphere for future guests by following the House Rules throughout your stay.
8. Property Care & Damages
Guests are responsible for damage caused beyond normal wear and tear.
Accidental damage should be reported immediately so that appropriate arrangements can be made.
Turnkey Moments reserves the right to recover costs associated with repairs, replacement, or excessive cleaning when necessary.
9. Tailored Mobility (If Applicable)
Guests utilizing Tailored Mobility services agree to:
- Operate equipment safely and responsibly.
- Follow all applicable traffic laws.
- Wear recommended safety equipment.
- Return equipment by the agreed-upon return time.
Additional rental agreements may apply.
10. Safety
Guest safety is our highest priority.
Please report any unsafe conditions immediately.
In the event of an emergency, contact emergency services first before notifying Turnkey Moments whenever possible.
11. Privacy
Your personal information is used solely for reservation management, guest communication, and improving our services.
Payment information is securely processed through our payment provider and is never stored directly by Turnkey Moments.
For additional information, please review our Privacy Policy.
12. Communication
Questions before or after your reservation are always welcome.
Email: reservations@turnkeymoments.com
Whenever possible, we strive to respond promptly during normal business hours.
13. Acceptance of Policies
By submitting your reservation, you acknowledge that you have read, understood, and agree to these Booking Terms & Policies.
Your reservation also constitutes acceptance of our Terms & Conditions and Privacy Policy.